Hotel Service
TOPIC
WARM UP
Answer in full sentences.
Do you like staying in hotels?
What do you usually do at a hotel?
Have you ever stayed in a big hotel?
VOCABULARY – HOTEL
hotel - A place where people stay and sleep when they travel.
reception - The front desk area where guests speak with hotel staff.
receptionist - The person who works at reception and helps guests.
guest - A person who is staying at the hotel.
reservation - A booking for a room before you arrive.
room - The place in the hotel where guests sleep and stay.
key / key card - A key or electronic card used to open the hotel room door.
lift / elevator - A machine that takes people up and down between floors.
stairs - Steps that people use to go up or down in a building.
lobby - The main entrance area of the hotel where people wait or sit.
restaurant - The place in the hotel where guests eat meals.
breakfast - The first meal of the day, often served in the hotel restaurant.
room service - A service where food or drinks are brou
clean towels - Fresh towels for drying after a shower or bath.
bed - Furniture where people sleep.
bathroom - The room with a toilet, sink, and
shower - A place where you wash with water from above.
wifi - Wireless internet connection in the hotel.
check in - The process of arriving at the hotel and getting your room.
check out - The process of leaving the hotel and returning the key.
GRAMMAR – USEFUL HOTEL EXPRESSIONS
Common polite expressions:
I have a reservation.
I would like…
Can I have…?
Is there…?
Where is…?
Examples:
I have a reservation for tonight.
I would like a room.
Can I have the key card?
Is there Wi-Fi in the room?
Where is the restaurant?
HOTEL SCENARIO – CHECK IN
Guest: Hello. I have a reservation.
Receptionist: Welcome to the hotel. What is your name?
Guest: My name is Alex Garcia.
Receptionist: Yes, Mr Garcia. Your room is ready. Here is your key card .
Guest: Thank you. Where is the lift ?
Receptionist: The lift is next to the stairs , in the lobby .
Guest: Is there wifi in the room?
Receptionist: Yes, there is free wifi.
Guest: And what time is breakfast ?
Receptionist: Breakfast is in the restaurant from 7 to 10.
HOTEL SCENARIO – REQUESTING SERVICE
Guest: Hello. Can I have some clean towels , please?
Receptionist: Of course. We will send them to your room .
Guest: Thank you.
Guest: Also, can I order room service ?
Receptionist: Yes, you can order food from the restaurant .
SHORT ARTICLE
My Hotel Stay
Last weekend, I stayed in a big hotel .
I went to the reception and spoke with the receptionist .
I had a reservation , so I checked in quickly.
The room was very comfortable.
There was a big bed , a bathroom , and a nice shower .
There was also wifi in the room.
In the morning, I went to the restaurant for breakfast .
Before leaving, I went to the reception to check out .
LANGUAGE SUPPORT
At Reception
I have a reservation.
I would like a room.
Can I have the key?
Requests
Can I have clean towels?
Can I order room service?
Questions
Where is the lift?
Is there wifi?
PERSONAL QUESTIONS
Answer in full sentences.
Do you like staying in hotels?
Have you ever stayed in a big hotel?
Do you usually eat breakfast in a hotel restaurant?
Do you use wifi in hotels?
Do you prefer stairs or the lift?
Do you like room service?
What do you do first when you arrive at a hotel?
Do you like big hotel rooms?
ROLE PLAY (VERY IMPORTANT)
Student A: Guest
Student B: Receptionist
Practice:
checking in
asking for wifi
asking for towels
asking about breakfast
checking out
HOMEWORK (WRITE & RECORD)
Writing
Write a short hotel dialogue (8–10 lines).
Example topics:
checking in
asking for help
ordering room service
Recording
Record yourself reading the dialogue clearly.
Focus on polite expressions