Lesson 10: Security Check & Access Control
CONVERSATIONAL_BUSINESS
Vocabulary
Security – seguridad
Guard – vigilante
Entrance – entrada
Access – acceso
Restricted area – zona restringida
Identification / ID – identificación
Guest – huésped
Visitor – visitante
Room key / key card – tarjeta llave
Safety – seguridad
Language Support
Situations (All phrases used below):
Control de acceso →
May I see your key card, please?
Solicitud de identificación →
May I see your ID, please?
Confirmación de huésped →
This area is for hotel guests only.
Zona restringida →
Access is restricted in this area.
Norma de seguridad →
For safety reasons, access is not permitted.
Orientación →
Please return to the main entrance.
Cierre profesional →
Thank you for your cooperation.
Questions / Answers
Click on the Audio and practise in this section with it.
(Haga clic en el botón Audio y practique en esta sección con él.)
May I see your key card, please?
→ Of course. Here it is.
May I see your ID, please?
→ Yes, here you are.
This area is for hotel guests only.
→ I understand.
Access is restricted in this area.
→ Alright, thank you.
For safety reasons, access is not permitted.
→ I understand, no problem.
Please return to the main entrance.
→ Certainly.
Thank you for your cooperation.
→ You’re welcome.
Translation (Castilian Spanish)
May I see your key card, please?
→ ¿Puede mostrarme su tarjeta llave, por favor?
May I see your ID, please?
→ ¿Puedo ver su identificación, por favor?
This area is for hotel guests only.
→ Esta zona es solo para huéspedes del hotel.
Access is restricted in this area.
→ El acceso está restringido en esta zona.
For safety reasons, access is not permitted.
→ Por motivos de seguridad, el acceso no está permitido.
Please return to the main entrance.
→ Por favor, regrese a la entrada principal.
Thank you for your cooperation.
→ Gracias por su colaboración.
Activation
Student must speak.
(El alumno debe hablar.)
Example:
May I see your key card, please? This area is restricted.
→ Thank you for your cooperation.
Translation:
¿Puede mostrarme su tarjeta llave, por favor? Esta zona está restringida.
→ Gracias por su colaboración.
Practice
Say one sentence about…
(Di una frase sobre…)
checking access politely
asking for identification
explaining a restricted area
mentioning safety reasons
directing someone to the entrance
closing the interaction professionally
Personal Questions (Security Staff)
Record yourself answering the questions.
(Graba tu respuesta a las preguntas.)
You see someone in a restricted area.
What do you say first?
¿Qué dice primero?
You need to confirm if they are a guest.
How do you ask?
¿Cómo lo pregunta?
The person does not have a key card.
How do you explain access is not permitted?
¿Cómo explica que el acceso no está permitido?
You need to redirect the person.
What do you say?
¿Qué dice?
You want to close the interaction calmly and professionally.
What phrase do you use?
¿Qué frase utiliza?