Lesson 14: Noise Complaint
CONVERSATIONAL_BUSINESS
Vocabulary
noise – ruido
complaint – queja
room – habitación
guest – huésped
music – música
party – fiesta
quiet – silencioso/a
loud – ruidoso/a
stop – parar
lower (the volume) – bajar (el volumen)
time – hora
night – noche
Language Support
Situations
Receiving complaint →
We received a noise complaint.
Confirming location →
Which room is it?
Explaining rule →
Quiet hours start at 11 p.m.
Requesting action →
Please lower the volume.
Requesting stop →
Please stop the music.
Warning →
This is the final warning.
Polite closing →
Thank you for your cooperation.
Asking
Which room is it?
What is the problem?
Is there loud music?
Can you lower the volume?
What time is it?
Questions / Answers
Click on the Audio - Q&A button to download it then practise in this section with it.
(Haga clic en el botón Audio - Q&A para descargarlo y practicar en esta sección con él.)
We received a noise complaint.
→ OK, sorry.
Which room is it?
→ Room 305.
Is there loud music?
→ Yes, there is.
Please lower the volume.
→ OK.
Please stop the music.
→ Sorry.
Quiet hours start at 11 p.m.
→ I understand.
Translation (Castilian Spanish)
We received a noise complaint.
→ Hemos recibido una queja por ruido.
Which room is it?
→ ¿Qué habitación es?
Please lower the volume.
→ Por favor, baje el volumen.
Please stop the music.
→ Por favor, pare la música.
Quiet hours start at 11 p.m.
→ El horario de silencio empieza a las 11 p. m.
Thank you for your cooperation.
→ Gracias por su cooperación.
Activation
Student must speak.
(El alumno debe hablar.)
Example:
We received a noise complaint.
→ Please lower the volume.
Translation:
Hemos recibido una queja por ruido.
→ Por favor, baje el volumen.
Practice
Say one sentence about…
(Di una frase sobre…)
receiving a complaint
asking which room
asking about loud music
asking to lower volume
asking to stop music
explaining quiet hours
Personal Questions
Record yourself answering the questions.
(Graba tu respuesta a las preguntas.)
A guest complains about noise. What do you say?
You need to know the room number. What do you ask?
You hear loud music. What do you say?
You need to explain quiet hours. What do you say?
You want to close politely. What do you say?