Lesson 19: Deliveries & Service Access
CONVERSATIONAL_BUSINESS
Vocabulary
delivery – entrega
package – paquete
supplier – proveedor
courier – mensajero/a
loading area – zona de carga
service entrance – entrada de servicio
signature – firma
document – documento
schedule – horario
confirm – confirmar
wait – esperar
contact – contactar
Language Support
Situations
Greeting →
Good morning. Are you here for a delivery?
Asking company →
Which company are you from?
Checking schedule →
Is this delivery scheduled?
Requesting document →
May I see the delivery document?
Explaining rule →
Deliveries must use the service entrance.
Giving instruction →
Please wait here.
Confirming →
I will contact the manager to confirm.
Polite closing →
Thank you for your cooperation.
Asking
Are you here for a delivery?
Which company are you from?
Is this delivery scheduled?
May I see the document?
Do you have a signature?
Questions / Answers
Click on the Audio - Q&A button to download it then practise in this section with it.
(Haga clic en el botón Audio - Q&A para descargarlo y practicar en esta sección con él.)
Good morning. Are you here for a delivery?
→ Yes, I am.
Which company are you from?
→ I am from Fast Delivery.
Is this delivery scheduled?
→ Yes, it is scheduled for today.
May I see the delivery document?
→ Here it is.
Deliveries must use the service entrance.
→ OK.
Please wait here.
→ No problem.
Translation (Castilian Spanish)
Good morning. Are you here for a delivery?
→ Buenos días. ¿Está aquí para una entrega?
Which company are you from?
→ ¿De qué empresa es?
Is this delivery scheduled?
→ ¿Está programada esta entrega?
May I see the delivery document?
→ ¿Puedo ver el documento de entrega?
Deliveries must use the service entrance.
→ Las entregas deben usar la entrada de servicio.
Please wait here.
→ Por favor, espere aquí.
I will contact the manager to confirm.
→ Contactaré con el gerente para confirmar.
Thank you for your cooperation.
→ Gracias por su cooperación.
Activation
Student must speak.
(El alumno debe hablar.)
Example:
Are you here for a delivery?
→ May I see the delivery document?
Translation:
¿Está aquí para una entrega?
→ ¿Puedo ver el documento de entrega?
Practice
Say one sentence about…
(Di una frase sobre…)
checking a delivery
asking for company name
checking the schedule
requesting documents
directing to service entrance
confirming with management
Personal Questions
Record yourself answering the questions.
(Graba tu respuesta a las preguntas.)
A courier arrives. What do you say?
You need to know the company. What do you ask?
The delivery is not on the schedule. What do you say?
You must direct them to the service entrance. What do you say?
You close the interaction professionally. What do you say?