Lesson 2: In-Room Safe Problems & Guest Support
CONVERSATIONAL_BUSINESS
Vocabulary
Safe – caja fuerte
Battery – batería
Screen / display – pantalla
Cable – cable
Code – código
To enter a code – introducir un código
To reset – reiniciar
Not working – no funciona
To replace – cambiar / sustituir
Maintenance – mantenimiento
Language Support
Situations:
Llamada del huésped → My safe is not working.
Batería → The battery may be low.
Pantalla → The display is not working.
Cable → There may be a cable problem.
Código incorrecto → The code was entered incorrectly.
Nuevo código → Please enter a new code.
Respuesta profesional → I will send maintenance immediately.
Cortesía (lujo) → My apologies for the inconvenience.
Questions/Answers
Click on the Audio - Q&A button to download it then practise in this section with it.
(Haga clic en el botón Audio - Q&A para descargarlo y practicar en esta sección con él.)
My safe is not working.
→ My apologies for the inconvenience.
The safe does not open.
→ I understand. Let me help you.
The screen is not working.
→ The battery may be low.
The display is blank.
→ There may be a battery or cable issue.
I entered the code, but it doesn’t work.
→ The code may have been entered incorrectly.
What should I do now?
→ Please enter a new code.
Can I change the code?
→ Yes, you can set a new code.
Is my safe broken?
→ Not necessarily. We will check it.
Can you send someone to the room?
→ Certainly. I will send maintenance immediately.
How long will it take?
→ It will take just a few minutes.
Is my room number needed?
→ Yes, may I have your room number, please?
Thank you for your help.
→ You’re very welcome.
Translation (Castilian Spanish)
My safe is not working.
→ Mi caja fuerte no funciona.
The safe does not open.
→ La caja fuerte no se abre.
The screen is not working.
→ La pantalla no funciona.
The display is blank.
→ La pantalla está en negro.
I entered the code, but it doesn’t work.
→ He introducido el código, pero no funciona.
What should I do now?
→ ¿Qué debo hacer ahora?
Please enter a new code.
→ Por favor, introduzca un nuevo código.
Can I change the code?
→ ¿Puedo cambiar el código?
Is my safe broken?
→ ¿La caja fuerte está rota?
Not necessarily. We will check it.
→ No necesariamente. Lo comprobaremos.
I will send maintenance immediately.
→ Enviaré a mantenimiento inmediatamente.
How long will it take?
→ ¿Cuánto tiempo tardará?
It will take just a few minutes.
→ Solo tardará unos minutos.
Thank you for your help.
→ Gracias por su ayuda.
You’re very welcome.
→ Ha sido un placer.
Activation
Student must speak.
(El alumno debe hablar.)
Example:
My safe is not working.
→ The display is not working.
Translation:
Mi caja fuerte no funciona.
→ La pantalla no funciona.
Practice
Say one sentence about…
(Di una frase sobre…)
a problem with the safe
the battery or display
entering the wrong code
asking the guest to set a new code
sending maintenance politely
apologising in a luxury hotel
Personal Questions
Record yourself answering the questions.
(Graba tu respuesta a las preguntas.)
A guest calls and says the safe is not working.
What do you say first?
¿Qué dice primero?
The guest says the screen is not working.
What possible cause do you explain?
¿Qué posible causa explica?
The guest entered the code, but the safe does not open.
How do you respond politely?
¿Cómo responde de forma educada?
You think the battery may be low.
What do you say to the guest?
¿Qué le dice al huésped?
You need to send maintenance.
How do you inform the guest professionally?
¿Cómo informa al huésped de forma profesional?
The guest is worried about their valuables.
How do you reassure them?
¿Cómo lo tranquiliza?
You need the room number.
How do you ask for it politely?
¿Cómo lo pide de forma educada?
The problem will take a few minutes to fix.
How do you explain this calmly?
¿Cómo lo explica con calma?