Lesson 4: Lending an Object to a Guest

Vocabulary

• Umbrella – paraguas

• Rain – lluvia

• Heavy rain – lluvia fuerte

• Entrance – entrada

• Lobby – vestíbulo

• To lend – prestar

• To return – devolver

• Bell staff / luggage staff – botones / personal de equipaje

• Guest – huésped

• Later – más tarde

• Careful – con cuidado

• Sir - don

• Madam - doña

• Dry – seco

• Wet – mojado

Language Support

Situations:

• Petición del huésped →May I have an umbrella, please?

• Confirmación →Certainly. It’s raining outside.

• Préstamo (hotel policy) →We can lend you an umbrella.

• Condición →Please return it when you come back.

• Entrega →Here you are.

• Advertencia amable →Please be careful.

• Despedida →Enjoy your walk.

• Cortesía (lujo) →It’s my pleasure.

Questions + Answers

Click on the Audio then practise in this section with it.

(Haga clic en el Audio y practicar en esta sección con él.)

Excuse me, may I have an umbrella?
→ Of course, sir / madam.

It’s raining a lot outside.
→ Yes, it is raining heavily.

Do you lend umbrellas?
→ Yes, we lend umbrellas to our guests.

Is there a charge for the umbrella?
→ No, there is no charge.

How long can I keep it?
→ Please return it when you come back.

Where should I return it?
→ You can return it at the entrance or reception.

I will be out for a short time.
→ That is perfectly fine.

Thank you very much for your help.
→ It’s my pleasure. Enjoy your walk, and please be careful.

Translation (Castilian Spanish)

May I have an umbrella, please?
→ ¿Puedo tener un paraguas, por favor?

We lend umbrellas to our guests.
→ Prestamos paraguas a nuestros huéspedes.

Is there a charge?
→ ¿Tiene algún coste?

There is no charge.
→ No tiene ningún coste.

Please return it when you come back.
→ Por favor, devuélvalo cuando regrese.

Enjoy your walk.
→ Que disfrute su paseo.

Please be careful.
→ Por favor, tenga cuidado.

It’s my pleasure.
→ Es un placer.

Activation

Student must speak.
(El alumno debe hablar.)

Example:

May I have an umbrella, please?
→ Of course. Here you are. Please return it later.

Translation:
¿Puedo tener un paraguas, por favor?
→ Por supuesto. Aquí tiene. Por favor, devuélvalo más tarde.

Practice

Say one sentence about…
(Di una frase sobre…)

• lending an umbrella politely

• explaining hotel policy

• telling a guest where to return it

• warning a guest about the rain

• closing the interaction professionally

• speaking as bell staff at the entrance

Personal Questions

Record yourself answering the questions.
(Graba tu respuesta a las preguntas.)

A guest asks for an umbrella at the entrance.
What do you say first?
¿Qué dice primero?

You want to confirm the rain situation.
What do you say?
¿Qué dice?

You need to explain the umbrella is borrowed.
How do you explain it politely?
¿Cómo lo explica de forma educada?

You must tell the guest to return it.
What exact sentence do you use?
¿Qué frase exacta utiliza?

You give the umbrella to the guest.
What polite phrase do you add?
¿Qué frase educada añade?

You close the interaction in a luxury tone.
What do you say?
¿Qué dice?