Lesson 8: Welcoming Guests & VIP Arrivals
CONVERSATIONAL_BUSINESS
Vocabulary
Welcome – bienvenido/a
Guest – huésped
Important guest / VIP – huésped importante / VIP
Arrival – llegada
Stay – estancia
Pleasant – agradable
Comfortable – cómoda
Luxury – lujo
Hotel – hotel
Service – servicio
Experience – experiencia
Satisfaction – satisfacción
Language Support
Situations (All phrases used below):
Bienvenida estándar →Welcome to our hotel.
Bienvenida formal / VIP →Welcome, Mr. / Ms. ___. It is a pleasure to have you with us.
Reconocimiento de llegada →We have been expecting you.
Deseo de buena estancia →We wish you a very pleasant stay.
Lenguaje de lujo →We hope you enjoy your stay with us.
Cierre profesional →Enjoy your stay.
Questions / Answers
Click on the Audio and practise in this section with it.
(Haga clic en el botón Audio y practique en esta sección con él.)
Welcome to our hotel.
→ Thank you very much.
Welcome, Mr. Thompson. It is a pleasure to have you with us.
→ Thank you.
We have been expecting you.
→ I appreciate that.
We wish you a very pleasant stay.
→ Thank you, that’s very kind.
We hope you enjoy your stay with us.
→ Thank you, I’m sure I will.
Enjoy your stay.
→ Thank you very much.
Translation (Castilian Spanish)
Welcome to our hotel.
→ Bienvenido/a a nuestro hotel.
Welcome, Mr. Thompson. It is a pleasure to have you with us.
→ Bienvenido, señor Thompson. Es un placer tenerle con nosotros.
We have been expecting you.
→ Le estábamos esperando.
We wish you a very pleasant stay.
→ Le deseamos una estancia muy agradable.
We hope you enjoy your stay with us.
→ Esperamos que disfrute de su estancia con nosotros.
Enjoy your stay.
→ Disfrute de su estancia.
Activation
Student must speak.
(El alumno debe hablar.)
Example:
Welcome to our hotel. We have been expecting you.
→ We wish you a very pleasant stay.
Translation:
Bienvenido/a a nuestro hotel. Le estábamos esperando.
→ Le deseamos una estancia muy agradable.
Practice
Say one sentence about…
(Di una frase sobre…)
welcoming a guest on arrival
greeting an important guest by name
mentioning the guest’s stay
using luxury hotel language
referring to the hotel experience
closing the welcome professionally
Personal Questions
Record yourself answering the questions.
(Graba tu respuesta a las preguntas.)
An important guest arrives at the hotel.
How do you welcome them using their name?
¿Cómo le da la bienvenida usando su nombre?
You want to show luxury service.
What phrase do you use?
¿Qué frase utiliza?
You want to mention the guest’s arrival.
What do you say?
¿Qué dice?
You want to wish a pleasant and comfortable stay.
What sentence do you use?
¿Qué frase utiliza?
You want to close the interaction politely and professionally.
What do you say?
¿Qué dice?