Lesson 9: Offering Assistance & Personalised Luxury Service

Vocabulary

Assistance – asistencia
Help – ayuda
Available – disponible
Request – solicitud
Preference – preferencia
Comfort – comodidad
Needs – necesidades
Personalised – personalizado/a
At your disposal – a su disposición
Anytime – en cualquier momento
Stay – estancia

Language Support

Situations (All phrases used below):

Oferta de ayuda →
Please let us know if you need any assistance.

Disponibilidad →
We are available at any time.

Atención personalizada →
Our team is at your disposal.

Preferencias →
If you have any preferences, please let us know.

Comodidad del huésped →
Your comfort is our priority.

Durante la estancia →
During your stay, we are here to help.

Cierre profesional (lujo) →
Please feel free to contact us at any time.

Questions / Answers

Click on the Audio and practise in this section with it.

(Haga clic en el botón Audio y practique en esta sección con él.)

Please let us know if you need any assistance.
→ Thank you very much.

Our team is at your disposal.
→ I appreciate that.

We are available at any time.
→ That’s very helpful, thank you.

If you have any preferences, please let us know.
→ I will, thank you.

Your comfort is our priority.
→ Thank you, that’s reassuring.

Please feel free to contact us at any time.
→ Certainly, thank you.

Translation (Castilian Spanish)

Please let us know if you need any assistance.
→ Por favor, avísenos si necesita ayuda.

Our team is at your disposal.
→ Nuestro equipo está a su disposición.

We are available at any time.
→ Estamos disponibles en cualquier momento.

If you have any preferences, please let us know.
→ Si tiene alguna preferencia, por favor, indíquenoslo.

Your comfort is our priority.
→ Su comodidad es nuestra prioridad.

Please feel free to contact us at any time.
→ No dude en contactarnos en cualquier momento.

Activation

Student must speak.
(El alumno debe hablar.)

Example:

Please let us know if you need any assistance during your stay.
→ Our team is at your disposal.

Translation:
Por favor, avísenos si necesita ayuda durante su estancia.
→ Nuestro equipo está a su disposición.

Practice

Say one sentence about…
(Di una frase sobre…)

• offering assistance politely

• explaining staff availability

• mentioning guest comfort

• asking about preferences

• reassuring the guest during their stay

• closing the interaction professionally

Personal Questions (Hotel Staff)

Record yourself answering the questions.
(Graba tu respuesta a las preguntas.)

You want to offer help to an important guest.
What do you say?
¿Qué dice?

A guest may have special preferences.
How do you ask politely?
¿Cómo lo pregunta de forma educada?

You want to reassure the guest about comfort.
What phrase do you use?
¿Qué frase utiliza?

You want to explain that staff are always available.
What do you say?
¿Qué dice?

You want to close the interaction using luxury language.
What sentence do you use?
¿Qué frase utiliza?